The New York City Department of Consumer Affairs ended an investigation into Whole Foods with a pretty strong indictment against the natural grocery giant. They claimed that they never saw worse labeling mistakes in their careers and these mistakes were rarely in the customers favor.
Whole Foods co-CEO’s John Mackey and Walter Robb responded to these accusations with a video, admitting that mistakes were made, but they were of a very small percentage and often in the customers favor. They also said that if this kind of mistake was made in the future, the offended customer would get the item(s) for free. The products with the most mistakes were sliced fruit, juices and sandwiches.
This is an unfortunate turn of events for Whole Foods and will take some rehabilitation to keep their customers happy. The main complaint about Whole Foods is their hefty price tag, so overcharging on top of that is a public relations nightmare.
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